Maria Elena is the quintessential multitasking entrepreneur. As a student of the NYU nursing program and a single mother of two young children, Maria Elena owns and operates a residential cleaning business based in Westchester County. Her clientele have been mostly residential clients in New York City.
How did Covid impact her business?
Maria’s business was severely affected by the public health restrictions imposed to control the spread of Covid. The business from residential clients contracted by 58%. She quickly realized that she needed to pivot her business, diversify her service offerings and utilize resources more efficiently to remain viable and profitable.
How did TAP help?
TAP consultants Regina Altaras and Becky Schamis worked with Maria to expand her business beyond residential work to commercial cleaning. They did a competitive analysis and developed a marketing plan to rebrand the business and expand to this new sector. The consultants developed a website plan, to include online reviews to optimize for SEO and business credibility. They also recommended creating a business profile on home service websites, such as Angie’s List and Yelp, as well as local B2B business organizations in Westchester. To enhance her brand further the consultants suggested adding certifications such as Minority and Women-owned Business Enterprise and Green Clean Institute Certification.
Where is she now?
As a result of TAP’s engagement, Maria Elena is more confident to advance her business. She updated her business cards with a more professional look and is focused on allocating resources more efficiently. She is trying to tighten her geographic area to reduce travel time by focusing on fewer buildings but increasing the number of units cleaned in each location. She is also delegating employees to execute cleaning jobs that she previously did herself. Her revenue is up by about 30% from last year, and she has added 7 new residential clients. While she still plans to expand to the commercial sector, that focus will wait until the fall when businesses are fully reopened. In terms of promotion, she’s been using social media channels to market her brand and plans to develop her website later this year. She also hopes to get some of the certifications TAP suggested and collaborate with online platforms to expand her client base.
Maria Elena believes TAP helped her advance her business by offering a new perspective and giving her the incentive and tools to change her operations. Those tools combined with her business savvy and “can do” mindset will propel her to more success in the future.
About this blog
This blog features some of our client engagements.