With a BS in biology and chemistry, Rayshone Phillips channeled her scientific knowledge into a career as a professional hairstylist. She is the owner of The Head Spa Studio, a salon specializing in smoothing naturally curly “4C” hair. Rayshone provides services that improve scalp and hair health using organic essential oils. She works out of her home, but she reaches thousands more through her viral TikTok and Youtube videos.
Why did Rayshone need TAP?
Rayshone partnered with TAP to get a better handle of her finances and to develop a cohesive marketing strategy for her existing products and services and the new online scalp care course she was launching. She also needed guidance applying for PPP loans to get funding during Covid.
How did TAP help Rayshone and The Head Spa Studio?
TAP consultants, Christine Rupp and Naomi Azrak, conducted a brand strategy session with Rayshone and provided input on marketing materials, including educational materials for her new Head Spa Studio class for stylists. They reviewed her website and overall business plan. They guided Rayshone as she applied for PPP funding and created simple P&L and revenue projection spreadsheets so she could understand her profitability and better predict her cash needs. The consultants helped determine a reasonable marketing budget for Head Spa, suggested ways to attract new customers and created a Yelp presence to capture reviews.
Where is she now?
Rayshone has moved forward with her new class planning, and customer volume for her traditional services has increased an average of two new clients per week. She is seeing more referrals into her business from online listings- especially Google- and has been able to increase revenues from silk press treatments. Rayshone notes, “TAP was most helpful in building up my confidence. I feel more articulate communicating my brand in both my traditional business and the new HSS class business. Also, their financial projections encouraged me to make better, numbers- based decisions." Rayshone hopes that by applying TAP’s tools to her specialized services for hair and scalp care she can improve her business and help others look and feel their best.
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