It Takes a Village is a family childcare center in San Mateo, California. The center has been licensed since 2020 and currently serves six children, though it previously accommodated up to eleven (with a maximum capacity of twelve). Hayley Village, the owner, runs the center with three employees.

About the Owner

Hayley Village is a divorced mother of two adult children and a strong advocate for family childcare centers. In addition to operating It Takes a Village, she educates and consults for other family childcare providers.

Client Quotes

“It made me focus on action items and have a real glance of where things stand financially.”

“For once someone is focusing on me.  I feel like they are partners”

“Because this was about me for once and focusing on the business, I followed recommendations knowing I had an accountability team…..the spread sheet and organizational of information to get a clear visual or how things are.”

Consultant Quote

"The client was very passionate about her work. No doubt she understands her value in the industry.”

Partner Quote/Information

• Partner: not listed

TAP Team

• Consultants: Tom Bochenek, Karen Holzberg

• DSD: Katrina Reynolds

Business Challenge

It Takes a Village faced a financial challenge when all its four-year-olds transitioned to transitional kindergarten (TK) at the local elementary school, leading to a decrease in enrollment. This shift made the center’s financial situation difficult. Additionally, Hayley is dealing with significant personal debt and some health concerns.

What Did Tap Do?

TAP worked with Hayley to analyze the financials of her business and explore revenue options. They also helped her prioritize opportunities and develop a pro forma to assess the expenses required to expand into a larger childcare center.

TAP Deliverables/Tools

• Financial analysis of the existing business

• List of prioritized opportunities (Action Plan)

• Pro forma to evaluate expenses for a larger childcare center

Where Are They Now? Business Results

Instead of expanding to a larger facility, Hayley focused on optimizing her existing business through careful expense tracking, targeted marketing, and operational efficiencies. By implementing strategic improvements and exploring cost-effective ways to enhance service quality, Hayley worked to increase the center's sustainability without significant additional investment.