Christina Ng Positions Restaurant to Welcome New Business
Seafood comes fresh out of the fish tank, makes a trip to the kitchen, and then ends on your plate. Whether you’ve come for lunch, dinner, or a special occasion, the food at Grand Palace is always the focus.
Christina Ng, owner of Grand Palace Restaurant in South San Francisco, needed to add additional marketing capabilities to meet the challenges of the post-Covid environment.
Grand Palace restaurant has been in business since 1998. Focusing on a daily dim sum menu and banquet space, Grand Palace is known for its welcoming atmosphere, authentic Cantonese food, and always fresh cuisine. Christina, a passionate and hands-on business owner, is onsite daily. She’s also involved with her community and the local Chamber of Commerce.
Christina reached out to TAP for guidance on marketing that would help replace revenue lost due to the pandemic. She was extremely interested to learn how to market to the corporate segment. South San Francisco has many offices, so she wanted to reach out to corporate customers in order to stabilize her revenue stream in a difficult economic environment. TAP consultants May Lee and Ping Yu focused on three areas:
What did TAP do?
TAP did extensive research for Christina in order to create an effective marketing plan for corporate customers. First, TAP identified which corporate customers to go after. Second, TAP did a careful review of Grand Palace’s website. Third, TAP developed guidance on how to use various marketing channels to grow the business. The resulting plan included a target customer list that was focused on the growing biotech industry in South San Francisco; specific recommendations for changes to the website to better represent the brand and reach current as well as prospective customers; and guidance on how to meet customers through Doordash, UberEats, and Yelp.
As Christina incorporates TAP’s work into her restaurant planning, she looks forward to welcoming new and existing customers to Grand Palace for a delicious meal.
This project was part of a partnership between The Acceleration Project (TAP) and San Mateo Economic Development Association (SAMCEDA). The Women In Food Boot Camp program provides local businesses with high-impact strategic, financial, operational and marketing support to fuel their growth and thereby strengthen the local San Mateo County economy.
#AAPI #womeninbusiness #AsianAmericanPacificIslanders #AAPIHeritageMonth #AAPIMonth #entrepreneurs #smallbusiness #food #restaurants #California #SanMateo #SAMCEDA
Client Story: Benesafe
Esther Salata and Benny create a safe outdoor environment with Benesafe Solutions
What do you do when you want to send your dog, Benny, out to play but you don’t want to use harsh or toxic chemicals in your yard to keep away mosquitos, ticks, and fleas? If you are Esther Salata AND you have degrees in Conservation Ecology and Environmental Science and Ecology, you create a natural lawn and garden spray. Of course you name it after Benny!
Enter Benesafe Solutions. Benesafe uses a proprietary blend of non-toxic ingredients to keep outdoor areas free from annoying pests. Best of all, it doesn’t harm people, pets or “good” insects like bees and butterflies.
Growing a small business has many challenges. For Esther, her current distribution channels were not driving sales to the level she wanted. She knew there were better ways of thinking about sales, marketing, and branding, so she turned to TAP for guidance.
What did TAP do?
TAP consultants Jessica Ziegler and Jessica Mashkevich worked with Esther to do a deep dive into branding, distribution channels, and marketing collateral.
Taking advantage of growing environmental awareness, each of these small steps added up to an actionable marketing plan for Benesafe, allowing Esther and Benny (the official Benesafe mascot) to get the word out and build sales.
Esther wrote this in a post-project survey: “TAP provided me with two women mentors who were a perfect match for my business. They provided great perspectives that no other mentor has provided. I also feel more empowered to have such successful consultants who believe in me.”
#AAPI #womeninbusiness #AsianAmericanPacificIslanders #AAPIHeritageMonth #AAPIMonth #entrepreneurs #smallbusiness
TAP Client Stories
TAP clients are experts in their business. They run restaurants and make packaged foods. They have retail stores and sell amazing products. They're personal trainers, landscapers, aestheticians, manufacturers, wholesalers and run non-profits and after school programs. So how does TAP help? Our consultants know how to increase sales, improve margins and operations and market a business. Watch these stories to hear what clients have to say about working with TAP.
Client Story: Que SeRaw SeRaw
We have our final #smallbusinessweek story to share. Meet Que SeRaw SeRaw, a vegan restaurant in Burlingame, California. Owner Kerry Bitner talks about what it was like to work with her TAP consultants. #entrepreneur #womeninbusiness #smallbusiness
Crespo Whiskeys & Wines in Dobbs Ferry, NY is next up on our #smallbusinessweek features. Watch this video to hear owner Jershom Osheaf talk about how TAP consultants helped him with critical aspects of running the business. This video was part of our annual April benefit. To see other client stories, be sure to visit this page. #smallbusiness #entrepreneur
Eden Gilliam is the owner of Eve Milan, a beauty business. Working with TAP was a game changer for her. As National Small Business Week continues, we bring you this video from our April benefit. To see other client stories, be sure to visit this page. #smallbusinessweek #smallbusiness #entrepreneur
It's National Small Business Week, so we continue to celebrate the entrepreneurs we featured in our annual benefit in April. Meet Trent Griffin-Braaf of Tech Valley Hospitality Shuttle in this video, and learn about the work he did with TAP. To see other client stories, be sure to visit this page. #smallbusinessweek #smallbusiness #entrepreneur
Today we continue our series of client stories from TAP's annual benefit in April. You can watch the full replay here. But now, let's take a close up look at one client, Lorena Mardones, of Jade Garden Design. To learn about other TAP clients, please visit this page. #entrepreneurs #smallbusiness #smallbiz #smallbusinessweek
TAP's annual benefit in April featured a series of client stories. You can watch the full replay here. But now, let's take a close up look at one client, Freddie Lee's Gourmet Sauces. To learn about other TAP clients, please visit this page.
WATCH TAP's Annual Benefit
Did you miss our annual benefit? Want to learn how TAP has expanded to California, and is helping entrepreneurs across the country? Be sure to check out the replay below.
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